Privacy Policy

1. What we collect
We may collect personal information necessary to provide our products and services, including:

  • Identity & contact details: name, phone number, email, shipping and billing address
  • Order & transaction details: order history, returns/refunds records, and customer support communications
  • Payment information: payments are processed by third-party payment providers; we do not store full card details
  • Website usage data: IP address, device and browser data, pages visited, and cookies/pixels (for cart functionality, analytics, and marketing)

2. How we use your information
We use your information to:

  • Process orders, deliver items, provide customer support, and send order updates
  • Verify payments, prevent fraud, and maintain security
  • Improve our website, products, and promotions through analytics
  • Send marketing communications where permitted and/or with your consent (you can opt out at any time)

3. Sharing your information
We share information only as needed to operate our store, for example with:

  • E-commerce and IT service providers (website hosting, email, customer support tools)
  • Payment processors (card payments, PayPal, etc.)
  • Shipping and fulfilment partners (carriers, address verification, warehousing)
  • Analytics and advertising providers (website analytics tools and ad pixels)
  • Legal and regulatory authorities where required by law

We do not sell your personal information.

4. Cookies and tracking
We use cookies and similar technologies to enable site functionality, remember your cart and preferences, analyse traffic, and measure advertising performance. You can manage cookies via your browser settings, but some site features may not work properly.

5. Overseas disclosure
Some of our service providers may be located outside Australia. We take reasonable steps to ensure your information is handled securely and in line with applicable privacy requirements.

6. Data security and retention
We take reasonable administrative and technical measures to protect your data. We retain information only for as long as needed for business purposes or as required by law.

7. Access, correction, and complaints
You may request access to or correction of your personal information, or lodge a privacy complaint by contacting us at:
Email: sales.shopnexa@gmail.com

8. Children’s privacy
Our store is not directed to children and we do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take steps to delete it.

9. Third-party services and links
Our website may use third-party services (such as payment providers, shipping partners, analytics, and advertising platforms). These third parties may collect or process information under their own privacy policies. We encourage you to review their policies.

10. Updates to this policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Effective date: [2026-02-03]